Rental car insurance, processing, payment
Find answers to important questions here regarding your car rental,
car hire insurance
and processing and payment.
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Service Hotline from UK:
0800 098 82 20
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Hot Tips
Do I have the right insurance?
Do I need a credit card?
When do I have to pay the rental?
Many questions! The most important answers!
Please take a look at our FAQ´s if you have any questions regarding the rental.
General Questions
If it's cheap can it be good as well?
Can I hire a car even though I'm disabled?
What additional benefits involve me having to pay extra and what do they cost?
What do the codes that stand for the vehicle groups mean?
Can I take the hire car abroad?
What is the difference between a car hire firm and a car hire broker?
Are there last minute offers?
Is there a cancellation charge?
Booking / Reservation
How do I book on carhiremarket.com?
What do I need to remember when booking online?
How safe is booking via carhiremarket.com?
Can I book a specific vehicle?
How old do I have to be to hire a car?
How long do I have to have had a valid driving licence?
Why do I need the booking number or a voucher?
Why are there so many different prices for a vehicle from a single provider?
How long does a weekend rate apply?
Do I have to pay extra for a diesel vehicle?
Is the mileage always unlimited?
Why does the flight number have to be given?
Why are the terms and conditions of hire in English?
Pick up / Drop off
What do I need at the location?
What do I need to remember when picking up/dropping off the hire car?
What are the rules on filling up with fuel?
Who is allowed to drive the vehicle?
Do I need an international driving licence?
What do I do in the event of damage or theft?
If I get a replacement car after an accident, what do I need to remember?
What is a one-way rental and does it incur charges?
Why must I leave a deposit at the location?
What happens if I'm late dropping off the vehicle?
Will the staff at the car hire location speak English?
Can I drop off the hire car in another country?
Can I have the hire car brought to my hotel?
Insurance
What insurance benefits are available and which ones ought to be included?
What does compulsory third party insurance (HP) cover me for?
What does personal accident insurance (PAI) include?
What does third party/fully comprehensive insurance cover me for?
Does taking out comprehensive insurance without an excess mean I have to leave a deposit?
Will the insurance also cover compensation for stolen personal items?
Are autoglass, tyres and sub-floor also covered in the insurance policies?
Payment
Do I have to have a credit card or can I pay in cash?
When do I pay for the hire of the vehicle?
How much is the service charge?
How is one day's hire calculated? (the 24-hour trap)
Mietwagen
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Alquiler de coches
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Аренда автомобилей
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Huurwagen
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Noleggio auto
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Huurauto
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Hyrbil
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השכרת רכב
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Voiture de location