Car Hire Frequently Asked Questions

How I can be informed about future offers?

The best thing to do is subscribe to our newsletter by clicking here

I lost my reservation number - what do I do?

This is not a problem. Please contact our call centre and we will help: info@carhiremarket.com.com

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

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What is the reference number?

The reference number is your order number with carhiremarket.com (starts with CM or MN ...) This is not the same as the confirmation number of the rental company and serves to communicate with our carhiremarket.com team.

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What is the number to call if i have a complaint or grievance?

Carhiremarket.com is not your car hire provider, we work as intermediaries between you and the rental company. For this reason, customer satisfaction is our priority. If you have any complaints, please contact our call centre through

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What is an upgrade?

If you get an upgrade, it means that you will receive a car in the next car category. It will either be a bigger vehicle or a vehicle of the same size but more extras such as air conditioning or more doors.

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What should I do if I cannot find the vehicle I require on carhiremarket.com?

It can sometimes happen that not all available cars are being shown. If you have specific requirements, it will be worth your while to contact our customer service team to find out if we have your required car available or not. Simply email info@carhiremarket.com or call our toll free number to get in touch with our agents.

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What is an after-hours fee?

The after-hours fee is payable to some car rental companies if you want to pick up your car outside normal opening times. It covers the additional costs such as staff cost and are payble mostly on arrival.

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Why has the price of my offer change since my last search on carhiremarket.com?

The prices shown on carhiremarket.com are dynamic and change immediately when the relevant supplier raises or lowers their price. We can therefore not guarantee any of the offers that you have found on carhiremarket.com

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What type of tank regulations are there?

In most cases it is full/full, so you get the car with full tank and return it full as well. Some car rental companies (especially in the United States and Southern Europe) require the tank on return full/empty. In this case you receive the car with a full tank but you need to return it empty as you will not be refunded for the extra petrol left in the tank. Ask at the pick-up counter which policy applies for your specific car.

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How many people is my car suitable for?

This information is found during the booking process on the selection and individaul offer pages. It is also found on your booking form (voucher). Please remember that the vehicle is only insured for the specified number of occupants.

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Are winter tyres and snow chains included if they are mandatory?

Unfortunately not, the two must be booked as additional extras. To ensure these options are available, please make sure to book at least one week before collection of your car hire

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Do I always receive winter tires and snow chains for my rental car if I requested it?

Winter tires and snow chains are extras and should be booked at the time of the car rental booking. Although most stations in will have it in stock, it can happen that due to a sudden increase in demand they run out of stock. Please note that if you have ordered these extras, you will be charged for it at the time of pick-up.

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If it is cheap can it be good as well?

Yes it can be! If choosing a cheaper car option from a supplier you have not heard from before, make sure to check exactly what insurances and extras are included in the offer.

This can be found in the “Expand Offer Details” button for each offer in the live offers list and also the terms and conditions of the car hire supplier.

If you are still not sure and require further information about what is included in each offer, please contact our call centre and we will gladly help:

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

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Can I hire a car even though I am disabled?

If you would like to book a car that is suitable for a disabled driver, please contact us directly.

We can also be reached via the e-mail: info@carhiremarket.com.com.

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

We will do our best to try and find a suitable hire car for you.

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What additional extra need to be paid for and at what cost?

Depending on the provider, the following may be subject to additional costs:

Child seat

Additional driver

Navigation system

Ski racks, luggage rack

Winter tyres

Snow chains

Young driver charge

Journeys across national borders (require prior notification)

Pick-up outside of opening hours

one-way car hire.

The prices for these extras may vary depending on the provider. Please check the supplier's terms and conditions.

The important thing is that you specify such extras at the time of booking to ensure that they are available at the location.

IMPORTANT: Please note that the additional services mentioned above always need to be confirmed by the car hire supplier.

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What do the vehicle group codes stand for?

Every car hire firm has its own code for the vehicle groups. However most do try to follow a standard format known as ACRISS.

The first letter stands for the vehicle category:

M= mini

E= economy

C= compact

I= lower mid-range

S= mid-range

F= upper mid-range

P= luxury, L= top luxury

X= special cars

The second letter stands for the vehicle type:

B= 2 door

C= 3 door

D= 4 door, W= estate

V= van/minibus, L= saloon

S= sport, T= cabriolet

F= 4x4

P= pickup

J= off-road

X= special (refers to a special feature that is guaranteed to be in or on the vehicle)

The third letter stands for the type of transmission:

A= automatic

M= manual gearbox

The fourth letter stands for the equipment level item, climate control:

M= without climate control

R= with climate control

An example you may see could be this: EDMR

E= economy

D= 4-door

M= manual gearbox

R= with climate control

For further car hire codes (e.g. insurances and items) please click on the link below

car hire abbreviations

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Can I take the hire car abroad?

If you would like to take your hire car abroad, you should first find out whether this vehicle is authorised for an international journey as the terms and conditions vary from supplier to supplier, and country to country. For this reason you should contact us first to clarify all the details.

We can be reached via the e-mail: info@carhiremarket.com.com. Or you can call us on our service hotline.

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

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What is the difference between a car hire supplier and a car hire broker?

Car hire suppliers have their own fleet, pick-up stations, and usually confirm your rental booking immediately.

A car hire broker, on the other hand, does not have its own vehicle fleet or its own locations, but instead buys up large vehicle quotas from several car hire suppliers. Usually it adds attractive insurance benefits, resulting in an all inclusive package. Confirmation however may take up to 72 hours.

Difference between a car hire supplier and a car hire broker

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Are there last minute offers?

Although there may be times when un-booked vehicles are offered more cheaply in the holiday season, it is best not to rely on it.

There are usually no last minute offers within the car hire industry. This is why we recommend that you book as soon as possible and certainly no later than 2 weeks prior to your pickup date.

Comparing rates at the location will just be too costly in terms both of your time and your nerves, and more than likely you will have to book at a much higher rate.

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Is there a cancellation charge?

As a special customer service, we will bear for you, up to 24h before the pick-up time of the rental, the cancellation charges. This is especially relevant when the cancellation terms of the car rental provider states something different.

If you cancel within 24 hours prior to rental, the regulations and conditions of the car rental provider prevail. Please note that in this case, cancellation charges may apply and as a customer, you have to pay them.

Please contact us if you have any questions.

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How can I get in touch with carhiremarket.com?

You can contact our call centre through info@carhiremarket.com.com or call us on:

Free Service Hotline (from landlines): 800-279-44-45

UK Telephone: +44-208-819-9652

Germany Telephone: +49 40 18889888

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

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How do I cancel my reservation?

If you need to cancel your reservation, please contact our call centre through info@carhiremarket.com.com or call us.

Please have your reservation reference number ready (starts with CM or MN ...) when you call.
Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

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How can I extend the period of my reservation?

If you want to extend the rental period before the date of collection of the car, please contact our call centre through info@carhiremarket.com.com or call us.

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

If you want to extend the rental period, after the car has been collected, please contact the local provider's office.

Please be aware that the rates available in the office can be much higher than the rate provided by carhiremarket.com

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What if I need a baby or child seat?

Child seats are always subject to availability by the rental company. Depending on the supplier, the option of a baby or child seat will be provided during the booking.

If however no options are displayed, please contact our call centre through info@carhiremarket.com.com or call us.

Please have your reservation reference number ready (starts with CM or MN ...) when you call.
Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

It is very important to know the age and weight of the child in order to select the appropriate seat.
We advise that you contact us one week in advance of pick-up so that everything is ready at time of collection.

Please note, in general the installation of the seat is the responsibility of the customer. Also, if you require a booster seat, we recommend you bring one from home as most rental companies do not provide them.

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How many people is my car suitable for?

This information is found during the booking process on the selection and individaul offer pages. It is also found on your booking form (voucher).

Please remember that the vehicle is only insured for the specified number of occupants.

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I received an email from carhiremarket.com saying that my reservation request is pending. What does this mean?

Under certain circumstances it can happen that your chosen vehicle is already sold out or the availability needs to be confirmed by the specific car rental supplier. Since carhiremarket.com is only an agent and facilitator, we sometimes do not receive confirmation from the car rental companies until 48 hours later. If this is the case, you will receive another email confirming the reservation and final booking confirmation. If your reservation request was rejected, one of our agents will get in touch with you to offer you another vehicle that will fit your needs.

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Is there a cancellation charge?

In the case of most providers there is no cancellation charge up to 24 hours prior to pickup. You can find information on this in the details provided by the supplier in the list of offers. Please contact us if you have any questions. We can be reached via the e-mail: info@carhiremarket.com.

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

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How do I book on carhiremarket.com?

Booking steps:

1) First you need to enter your pick-up and dropo-ff dates for the vehicle on our homepage and confirm these by pressing the search button.

2) Then choose an offer that corresponds to your requirements from our list of suppliers (tip: Make sure you check carefully what insurance benefits and extras are included).

3) Once you have selected the offer that matches what you are looking for, all that is left to do need is enter your personal details to book the vehicle. Don't worry - your sensitive data is secured by VeriSign and TRUSTe.

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What do I need to remember when booking online?

You need to make sure your details are complete and correct. The most frequent errors occur when entering:

Credit card details

E-mail address

Flight number.

Tip: Take your time to re-read the instructions and your details.

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How safe is it booking via carhiremarket.com?

Data security is ensured by 128-bit encryption from VeriSign. This means your sensitive data is totally secure when sent to the car hire providers.

As well as this we are certified by TRUSTe’s seal of approval stating Carhiremarket.com complies with the highest standard of protecting personal information.

Carhiremarket.com will only use your details to process your booking. At no point are your details passed on to third parties.

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Can I book a specific car hire?

Unfortunately as a rule car hire firms can only guarantee the vehicle group, not a specific vehicle.

You do however have the opportunity to specify your preferred vehicle in the comments box. The car hire firm will respond to your wishes when they can.

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How old do I have to be to hire a car?

This always depends on the car hire firm and type of vehicle you want to hire.

In most cases the minimum age is 21. But the higher the vehicle category, the higher the minimum age. In most cases a charge is made for young drivers. You can find information on this in the terms and conditions of the car hire supplier.

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How long do I have to have had a valid driving licence?

The length of time you must have had a driving licence varies from provider to provider and possibly from country to country as well.

As a rule, you should have had a valid driving licence for at least one year. You will usually find this information in the car hire provider's terms and conditions of hire.

If these details are not there, or you have any other unanswered questions in this regard, please contact us.

We can be reached via the e-mail: info@carhiremarket.com.com. Or you can call us.

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

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Why do I need the booking number or a voucher?

Depending on the provider, you will get either a booking number or a voucher. You need these to be able to pick up the vehicle that has been booked for you.

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Why are there so many different prices for a vehicle from a single provider?

This depends on many factors such as:

Insurance

Charges

Vehicle equipment

Tip: Please pay particular attention to the factors we mentioned and, click “expand offer details” for more useful information, and always check the terms and conditions of the car hire provider.

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How long does a weekend rate apply?

As a rule, the weekend rate applies from 12.00 on Friday to 09.00 on Monday.

You can book additional days on the weekend rate. A total of two extra days can be booked, but one cannot follow immediately after the other.

This means that Thursday from 12.00 and/or Tuesday until 09.00 can be booked as extra days.

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Do I have to pay extra for a diesel vehicle?

For providers in southern Europe an additional charge is made at the location in most cases.

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Is the mileage always unlimited?

Usually there are no restrictions on mileage but you need to check with the individual car hire provider. You can find this information on the list of offers and on the booking step.

Please contact us if you have any questions. We can be reached via the e-mail: info@carhiremarket.com.com. Or you can call us.

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

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Why does the flight number have to be given?

It means that the staff at the pickup location are informed if your flight is late.

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Why are the terms and conditions of hire in English?

Because we work with international providers, many of the terms and conditions of hire are in English.

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How can I change my reservation?

If you need to modify your reservation, please contact our call centre through info@carhiremarket.com.com or call us.

Please have your reservation reference number ready (starts with CM or MN ...) when you call.

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

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How can I include extras (e.g. baby seat, GPS, etc..) for my reservation?

If you need to include some extras to your booking, please contact our call centre through info@carhiremarket.com.com or call us.

Please have your reservation reference number ready (starts with CM or MN ...) when you call.
Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

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Can I include my flight number?

Yes, at the time of booking you may include your flight number (it is always recommended). Forgot to include the flight number? No need to worry. Please contactour call centre through info@carhiremarket.com.com or call us.

Please have your reservation reference number ready (starts with CM or MN ...) when you call.
Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

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What insurance benefits are available?

Depending on the offer you opt for, you can book the following insurance benefits on carhiremarket.com:

Compulsory third party insurance (CTP)

Protection against theft (TP)

Collision damage waiver (CDW)

Supplemental liability insurance (SLI)

Personal accident insurance (PAI).

Please note that, depending on the offer, you may have to pay an excess. Some providers, however, offer to return the excess, or else they offer policies that do not carry an excess. We recommend that you opt for a vehicle that does not carry an excess. Obviously gross negligence is excluded from this.

Because we partner with brokers and suppliers, we display different information. With the brokers, for example, we cannot confirm what the excess cost is for CDW or TP due to the fact that the broker does not know initially which supplier they will provide until you book. For suppliers we can provide this excess information.

Click here for a full list and explanation of insurance types

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What does compulsory third party insurance (CTP) cover me for?

Under compulsory third party insurance the driver of the vehicle is insured against:

Personal injury

Damage to the vehicle of the other party involved in an accident

Material damage in respect of third parties.

The amount of cover varies from country to country.

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What does personal accident insurance (PAI) include?

Personal accident insurance (PAI) provides cover for those travelling as passengers in the hire vehicle. This type of insurance can also be taken out at the location for an additional fee.

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What does collision damage waiver (CDW) cover me for?

A collision damage waiver (CDW) insurance means that the driver is insured against accidental damage to the vehicle hired.

The amount of excess involved will be between €300 and €1,500, depending on the vehicle group and country of pickup.

Depending on provider, by paying an additional fee you can elect to reduce the amount of excess yourself, or have the provider reimburse you the excess.

Exclusions to CDW include:

Damage to windows/windscreens, the interior, wheels, tyres, underside and/or roof of the car

When the car has been driven off-road or on un-tarmacked roads

When the driver was driving negligently

When the driver was under the influence of alcohol or drugs

If any of the above exclusions have occurred, you will be liable to pay up-to the full amount of damage to the hire car, which could exceed the CDW excess.

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Does taking out comprehensive insurance without an excess mean I have to leave a deposit?

Taking out fully comprehensive insurance without an excess is another case where most providers will hold the deposit against your credit card.

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Will the insurance also cover compensation for stolen personal items?

You should never leave any items on view in any case. The motoring organisation AA or RAC can supply further information on additional insurance policies for this.

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Are windows, tyres and the underside of the car covered in the insurance policies?

Damage to the windscreen/windows, tyres, interior, wheels, and underside/roof are not covered by the CDW insurance.

However, additional insurance is offered for this through our partner insurance4carhire.

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What do I need to present when collecting the car?

When collecting the car you need to have:

A printed version of your reservation voucher

Valid drivers license

The credit card you booked with

Form of identity (e.g. passport, drivers license, or ID document)

For higher vehicle categories, such as a Mercedes S Class, you will need two credit cards.

Please not for some countries, extra forms are necessary. Please check our country tips for specific rules.

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What do I need to remember when picking up and dropping off the hire car?

When picking up the hire car, the main driver must present:

Proof of identity

The credit card in his/her name that was used as reservation.

Driving licence

Voucher or booking confirmation

Pets may only be allowed subject to agreement with the car rental supplier. This is something that needs to be checked before you pick-up the rental car.

Surf boards, bicycles, etc., may only be allowed in exceptional cases. Again, this should be settled in advance.

Check the hire car for damage and have this confirmed in writing by a member of staff at the location. This needs to be done before pick-up and after drop-off. If you don’t get this in writing you run the risk of being charged afterwards. If the location is closed at drop-off, we recommend that you document the state of the vehicle using a camera or camera phone for future reference.

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What are the rules on filling up with fuel?

Full-to-Full:

The rental car will have a full tank when picked up and has to have a full tank when dropped off.

In this case, you will be billed if there is any disparity.

Full-to-Empty:

The rental car will have a full tank of fuel when picked up and has to be returned empty. This first tank of fuel will need to be paid for at the pick-up location and is not included in the price of rental at reservation

You will not get any money back for fuel remaining in the tank. In many cases, the price of providing a tank of fuel is unfortunately higher than what it would usually cost locally.

As a price comparison site, carhiremarket.com has no influence on the rules governing filling up with fuel.

Tip: Please check the terms and conditions of the car hire providers before reserving.

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Who is allowed to drive the hire car?

Usually only the person who is named in the hire agreement. Additional drivers can be entered in the hire agreement at the location for an additional charge. Some providers also offer this benefit free of charge.

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Do I need an international driving licence?

Within the EU your national driving licence is always sufficient.

In countries outside the EU an international driving licence may be required. In such cases, you should remember that this is only valid in conjunction with your national driving licence.

Click here for an up-to-date list of countries that require an International Driving Permit.

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What do I do in the event of damage or theft?

If the hire car gets damaged or stolen, always phone the police. Make sure that they give you a copy of the accident statement so you can provide evidence to the car hire provider and insurance company.

This is absolutely vital if you are to be entitled to the insurance benefit.

Tip: For car rental in Italy, do not call the Carabinieri, as they are not the relevant authority in such cases. Please contact the local police (Polizia).

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If I get a replacement car after an accident, what do I need to remember?

Have you been involved in a road accident and was it the other party's fault? Then you may be entitled to a replacement car (depending on what is available to the provider). However, an increasing number of insurance companies are wary of the high rates that hire firms charge in such cases.

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What is a one-way rental and does it incur charges?

If, for example, you pick the vehicle up in Hamburg, but then drop it off in Munich, this is a case of one-way rental. Charges may be applied for this, depending on country and provider.

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Why must I leave a deposit at the car hire supplier?

This is because the car hire supplier wants to ensure that it has cover for any disparity in terms of fuel or for any damage to the rental car.

This is why the deposit is blocked on your credit card when you pick the car rental up. This amount will only be charged to your card in the event of damage.

If you have booked an offer where the retention fee is to be returned, then this amount will be returned to you by the car hire broker.

Tip: Check the terms and conditions of the individual car hire supplier

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What happens if I am late dropping off the rental car?

As a rule, the car hire supplier allows a goodwill period of 30 minutes over and above the 24-hour rule.

Please see also the question "How is one day's hire calculated? (the 24-hour trap)" for more information.

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Will the staff at the car hire location speak English?

At the popular European holiday destinations, such as Majorca, the staff of the car hire firm often speak English.

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Can I drop-off the hire car in another country?

International one-way hire is only possible in very exceptional cases. Because the charge for returning the hire car to the original country is very high, it often does not pay to make this kind of booking.

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What if there is a problem at the rental station when collecting my rental car?

In this case, please contact our call centre through info@carhiremarket.com.com or call us.

Please have your reservation reference number ready (starts with CM or MN ...) when you call.

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

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What should I do if I want to pick up my rental vehicle outside the office opening hours?

In this case you should be aware that rental car companies may charge you an additional fee if you want to pick up the car outside office hours. However it is often possible to arrange, but you have to contact our call centre.

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Is a hotel service possible?

A hotel delivery of your car hire is dependent upon the following:

• Car rental company
• Holiday destination
• Holiday season

Please contact us if you have questions in regards to hotel pick-ups.

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

Please note that hotel deliveries usually cost extra.

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Is a port service possible?

A port service is dependent upon the following:

• Car rental company
• Holiday destination
• Holiday season

Please contact us if you have questions in regards to port pick-ups.

We can be reached via the e-mail: info@carhiremarket.com.

Our office hours are:
08:00 – 18:00 (Mon-Fri)
09:00 – 17:00 (Sat)
Closed on bank holidays and Sundays

Please note that port services usually cost extra.

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Will I receive a refund if I return the car earlier than planned?

No, unfortunately not. The car rental company has already reserved the car for that period for you, and can most of the time not rent it out spontaneously to someone else.

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Do I have to have a credit card or can I pay for my rental car in cash?

You can't book a hire car over the internet without a credit card.

The owner of the credit card also has to be the driver at the location.

Please note that Visa and MasterCard are accepted by all car hire providers, but not all of them take American Express. In the last step when booking, you will find those credit cards that are accepted by the car hire provider.

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When do I pay for the rental car?

Depending on the car hire provider you have chosen, you will either pay at time of reservation (pre-pay), or pay at time of picking-up the rental car (post-pay)

Tip: This information is stated for each offer in “Expand Offer Details”, in every step of the booking process, and in the terms and conditions of the car hire provider.

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How much is the service charge?

The service charge is in the region of 16 to 25% of the price of hire.

This charge is for airports, seaports and railway stations – but is not always necessary.

Tip: For most car hire suppliers, the service charge will be included in the offer. For others, please check the terms and conditions of the individual car hire supplier.

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How is a one day hire calculated? (the 24-hour trap)

Car hire firms calculate a day's hire based on 24-hour periods. If, for instance, you keep the car for an extra 2 hours, you will have to pay for an extra full day.

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FAQ

How I can be informed about future offers?

I lost my reservation number - what do I do?

What is the reference number?

What is the number to call if i have a complaint or grievance?

What is an upgrade?

What should I do if I cannot find the vehicle I require on carhiremarket.com?

What is an after-hours fee?

Why has the price of my offer change since my last search on carhiremarket.com?

What type of tank regulations are there?

How many people is my car suitable for?

Are winter tyres and snow chains included if they are mandatory?

Do I always receive winter tires and snow chains for my rental car if I requested it?

If it is cheap can it be good as well?

Can I hire a car even though I am disabled?

What additional extra need to be paid for and at what cost?

What do the vehicle group codes stand for?

Can I take the hire car abroad?

What is the difference between a car hire supplier and a car hire broker?

Are there last minute offers?

Is there a cancellation charge?

How can I get in touch with carhiremarket.com?

How do I cancel my reservation?

How can I extend the period of my reservation?

What if I need a baby or child seat?

How many people is my car suitable for?

I received an email from carhiremarket.com saying that my reservation request is pending. What does this mean?

Is there a cancellation charge?

How do I book on carhiremarket.com?

What do I need to remember when booking online?

How safe is it booking via carhiremarket.com?

Can I book a specific car hire?

How old do I have to be to hire a car?

How long do I have to have had a valid driving licence?

Why do I need the booking number or a voucher?

Why are there so many different prices for a vehicle from a single provider?

How long does a weekend rate apply?

Do I have to pay extra for a diesel vehicle?

Is the mileage always unlimited?

Why does the flight number have to be given?

Why are the terms and conditions of hire in English?

How can I change my reservation?

How can I include extras (e.g. baby seat, GPS, etc..) for my reservation?

Can I include my flight number?

What insurance benefits are available?

What does compulsory third party insurance (CTP) cover me for?

What does personal accident insurance (PAI) include?

What does collision damage waiver (CDW) cover me for?

Does taking out comprehensive insurance without an excess mean I have to leave a deposit?

Will the insurance also cover compensation for stolen personal items?

Are windows, tyres and the underside of the car covered in the insurance policies?

What do I need to present when collecting the car?

What do I need to remember when picking up and dropping off the hire car?

What are the rules on filling up with fuel?

Who is allowed to drive the hire car?

Do I need an international driving licence?

What do I do in the event of damage or theft?

If I get a replacement car after an accident, what do I need to remember?

What is a one-way rental and does it incur charges?

Why must I leave a deposit at the car hire supplier?

What happens if I am late dropping off the rental car?

Will the staff at the car hire location speak English?

Can I drop-off the hire car in another country?

What if there is a problem at the rental station when collecting my rental car?

What should I do if I want to pick up my rental vehicle outside the office opening hours?

Is a hotel service possible?

Is a port service possible?

Will I receive a refund if I return the car earlier than planned?

Do I have to have a credit card or can I pay for my rental car in cash?

When do I pay for the rental car?

How much is the service charge?

How is a one day hire calculated? (the 24-hour trap)

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