FAQ

General Questions

Booking / Reservation

Insurance

Pick-up / Drop-off Payment

Payment

Do I have the right insurance?
Do I need a credit card?
When do I have to pay the rental?
You have many questions and we have the most important answers!

General Questions

How I can be informed about future offers?
I lost my reservation number - what do I do?
What is the reference number?
What is the number to call if i have a complaint or grievance?
What is an upgrade?
What should I do if I cannot find the vehicle I require on carhiremarket.com?
What is an after-hours fee?
Why has the price of my offer change since my last search on carhiremarket.com?
What type of tank regulations are there?
How many people is my car suitable for?
Are winter tyres and snow chains included if they are mandatory?
Do I always receive winter tires and snow chains for my rental car if I requested it?
If it is cheap can it be good as well?
Can I hire a car even though I am disabled?
What additional extra need to be paid for and at what cost?
What do the vehicle group codes stand for?
Can I take the hire car abroad?
What is the difference between a car hire supplier and a car hire broker?
Are there last minute offers?
Is there a cancellation charge?
How can I get in touch with carhiremarket.com?

Booking / Reservation

How do I cancel my reservation?
How can I extend the period of my reservation?
What if I need a baby or child seat?
How many people is my car suitable for?
I received an email from carhiremarket.com saying that my reservation request is pending. What does this mean?
Is there a cancellation charge?
How do I book on carhiremarket.com?
What do I need to remember when booking online?
How safe is it booking via carhiremarket.com?
Can I book a specific car hire?
How old do I have to be to hire a car?
How long do I have to have had a valid driving licence?
Why do I need the booking number or a voucher?
Why are there so many different prices for a vehicle from a single provider?
How long does a weekend rate apply?
Do I have to pay extra for a diesel vehicle?
Is the mileage always unlimited?
Why does the flight number have to be given?
Why are the terms and conditions of hire in English?
How can I change my reservation?
How can I include extras (e.g. baby seat, GPS, etc..) for my reservation?
Can I include my flight number?

Insurance

What insurance benefits are available?
What does compulsory third party insurance (CTP) cover me for?
What does personal accident insurance (PAI) include?
What does collision damage waiver (CDW) cover me for?
Does taking out comprehensive insurance without an excess mean I have to leave a deposit?
Will the insurance also cover compensation for stolen personal items?
Are windows, tyres and the underside of the car covered in the insurance policies?

Pick-up / Drop-off

What do I need to present when collecting the car?
What do I need to remember when picking up and dropping off the hire car?
What are the rules on filling up with fuel?
Who is allowed to drive the hire car?
Do I need an international driving licence?
What do I do in the event of damage or theft?
If I get a replacement car after an accident, what do I need to remember?
What is a one-way rental and does it incur charges?
Why must I leave a deposit at the car hire supplier?
What happens if I am late dropping off the rental car?
Will the staff at the car hire location speak English?
Can I drop-off the hire car in another country?
What if there is a problem at the rental station when collecting my rental car?
What should I do if I want to pick up my rental vehicle outside the office opening hours?
Is a hotel service possible?
Is a port service possible?

Payment

Will I receive a refund if I return the car earlier than planned?
Do I have to have a credit card or can I pay for my rental car in cash?
When do I pay for the rental car?
How much is the service charge?
How is a one day hire calculated? (the 24-hour trap)